Customer Onboarding Consultant
Alliants is on a mission to build the best digital experiences for the world’s most respected luxury hotel, travel and retail brands.
👋 We’re Hiring a Customer Onboarding Consultant
Location: Hybrid (Southampton HQ)
Alliants is on a mission to build the best digital experiences for the world’s most respected luxury hotel, travel and retail brands… and we’re seeking a Customer Onboarding Consultant to join our expanding Customer Operations team. Can you see yourself thriving in an innovative, growing SaaS company?
Join us on our journey, we are all-in on building the future of digital experiences 🚀
The role:
Reporting to the Onboarding Manager, you’ll be responsible for setting up and implementing clients on the Alliants Experience Platform (AXP).
You will be a key part of our Customer Operations team, assisting with client onboarding, training, adoption and report management, including the creation and analysis of usage data.
This role will require you to provide ongoing support to the Onboarding Team and associated clients for the Alliants Experience Platform.
Some key areas you’ll be working on:
- Responsible for and configuring AXP to meet the customer's specific requirements
- Helping to ensure that all AXP projects are onboarded on time and on budget
- Creating and delivering training and education on how to use the AXP, sharing best practices and tips for success
- Working on increasing customer adoption and ultimately helping customers become proficient in using AXP
- To work with the client project team to facilitate external communications to clients, ensuring visibility for onboarding, updates, product upgrades and scheduled outages
- Assisting the coordination of ongoing content maintenance and improvement
- Support and maintain a solid quality assurance testing schedule using associated scripts for new releases and functionality, ensuring a seamless customer experience
- Assisting developers, delivery leads and product managers with constructive feedback loops to enhance our product
- Create customer project status and review presentations
- Produce and update documentation for the AXP Product and Alliants University
Important to have:
- Knowledge of hotel industry and SaaS technology related
- Ability to interact with customers at all levels, providing excellent verbal and written communication
- Ability to analyse and interpret data
- Strong attention to detail and organisational skills
Nice to have:
- Degree in Hospitality, Business or IT-related areas
- Basic knowledge of HTML, CSS, JSON and XML languages
- Exposure with helpdesk ticketing software
- Integration experience with Table Management, Service Optimisation, PMS
Who are Alliants and what do we do?
At Alliants we help many of the world’s most respected luxury hotel, travel and retail brands to deliver exceptional experiences through the software we build. Since 2009, we’ve gone all-in and built award-winning mobile apps, chat applications and SaaS products, we’ve changed the face of the digital guest experience and we indulge millions of users each day with our technology.
What’s in it for you?
We’re a friendly, mission-driven bunch that values inclusion, learning and development, and transparency. Check out our benefits:
💷 A competitive salary
🎁 Up to 10% annual bonus
⚖️ Remote & flexible working
🏖️ 25 days holiday + public holidays
📈 Generous level of stock options
🏥 Private healthcare
👪 Life Insurance cover
🥡 Monthly takeaway allowance
🧓🏽 Pension with matched employer contribution
🎒 £1,500 training and development budget each year
You can view some of the amazing brands and exciting projects we work on.
If interested or would like to know more, please click apply.
- Department
- Customer Success
- Role
- Customer Onboarding Consultant
- Locations
- Southampton
- Remote status
- Hybrid Remote
Southampton
About Alliants
We help some of the world’s most respected luxury hotel, travel and retail brands deliver exceptional customer experiences.
Customer Onboarding Consultant
Alliants is on a mission to build the best digital experiences for the world’s most respected luxury hotel, travel and retail brands.
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