👋 We’re Hiring a Hospitality Project Manager

Location: Hybrid, Canada based (Remote + Toronto + Travel)

Salary: $100,000 - $135,000 CAD (DOE)

Alliants is on a mission to build the best digital experiences for the world’s most respected luxury hotel, travel and retail brands… and we’re seeking a Hospitality Project Manager to join our expanding Services team. Can you see yourself thriving in an innovative, growing SaaS company?

Join us on our journey, we are all-in on building the future of digital experiences 🚀

The role:

Reporting to the SVP Services, this role will be responsible for working with clients to deliver complex projects in a collaborative, professional and timely manner.

We expect our Hospitality Project Manager to be hands-on and very much part of the team when required and as such a broad breadth of skills and experience will be required to succeed in the role, as well as a working style that is inclusive and non-hierarchical.

The role requires you to work closely with our internal team(s) across timezones, to make sure our customers' experience is at the core of every decision Alliants makes, as well as interfacing directly with customers, maintaining a trust based and transparent relationship, communications and expectation setting.

Some key areas you’ll be working on:

• End to end responsibility for the set up, delivery and close out of projects within their allocated portfolio, across resourcing, timelines and budgets.
• Coordinating deliverables and dependencies with internal and external stakeholders.
• Working with Hotel General Managers, Business Sponsors and senior stakeholders to implement platforms and systems to contracted deadlines.
• Working with external providers and vendors in a collaborative and proactive manner.
• Managing resources and plans to ensure high quality, on time, on budget, delivery.
• Proactive resource management and team succession planning to balance customer delivery needs alongside the need to allow our technical resources to grow and have a diverse workload.
• End to end responsibility for the set up, delivery and close out of projects within their allocated portfolio, across resourcing, timelines and budgets.
• Manage project teams both internal and external suppliers
• Ability to communicate effectively and transparently to people at all levels of our organisation and our customers.
• Ability to identify new ideas and emerging technologies that could be adopted into Alliants

Important to have:

• Experience of delivering hotel IT projects including PMS, Interfaces, Revenue systems, HR, Finance, payment gateways, Food & Beverage, websites, digital & Customer experience.
• Experience of hotel back office systems including Property Management Systems (PMS), Interfaces, Revenue systems, F&B POS, Payment Systems.
• Awareness of back-of-house IT systems including telephony, TV systems, IPTV, Wi-Fi, AV, CCTV, display screens.
• Good understanding of PCI / GDPR and data security, adopting this knowledge during project implementation.
• Experience of using structured project management methodologies and running projects in a hotel environment.
• Senior level stakeholder management and excellent organisational skills.
• Ability to chair, facilitate and lead meetings, workshops and structured to achieve project requirements.

Who are Alliants and what do we do?

At Alliants we help many of the world’s most respected luxury hotel, travel and retail brands to deliver exceptional experiences through the software we build. Since 2009, we’ve gone all-in and built award-winning mobile apps, chat applications and SaaS products, we’ve changed the face of the digital guest experience and we indulge millions of users each day with our technology.

What’s in it for you?

We’re a friendly, mission-driven bunch that values inclusion, learning and development, and transparency. Check out our benefits:

💷 A competitive salary

🎁 Up to 10% annual bonus

⚖️ Remote & flexible working

🏖️ 25 days holiday + public holidays

📈 Generous level of stock options

🏥 Private healthcare

👪 Life Insurance cover

🥡 Monthly takeaway allowance

🧓🏽 Pension with matched employer contribution

🎒 £1,500 training and development budget each year

You can view some of the amazing brands and exciting projects we work on.
If interested or would like to know more, please click apply.