Junior Product Consultant

Work closely with clients and our product delivery team for our SaaS product AXP.
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Job Title: Junior Product Consultant 

Location: Part Remote (Southampton HQ) 

Salary: 18k - 24k

 


About Us

We are experiencing a very exciting period of growth within luxury hospitality tech, as global brands invest in the transition to a fully contactless guest experience - we continue to lead tech innovation in this space. 

 

Role

To provide ongoing support to the Product Team and associated Clients for the Alliant’s Experience Platform (SaaS). Assist with client onboarding and training, report management, including creation and analysis of usage data. 

  • To assist the product delivery team with onboarding, training customers and improving the product
  • Maintaining and improving analytical dashboard
  • To work with the client project team to facilitate external communications to clients, ensuring visibility for new onboarding, updates, product upgrades and scheduled outages
  • Assisting the coordination of ongoing content maintenance and improvement
  • To create and maintain our best practice guidelines using guidance from the product team
  • Support and maintain a solid quality assurance testing schedule using associated scripts for new releases and functionality, to ensure a consistent and seamless customer experience
  • Assisting developers, delivery leads and product managers with constructive feedback loops to enhance our product


Essential Experience 

  • Comfortable communicating with customers 
  • G-Suite
  • Google Sheets
  • Strong understanding of process management including the development of processes


Desirable Experience

  • Basic knowledge of HTML, CSS, JSON and XML languages
  • Microsoft Power BI (or another BI Tool)
  • Google Analytics
  • CRM Salesforce

Interested or you’d like to learn more? Please click apply.

Website: https:/www.alliants.com/

Additional information

  • Remote status

    Flexible remote

Or, know someone who would be a perfect fit? Let them know!

Southampton

SO31 7ZN
SO31 7ZN Southampton Directions

Workplace & culture

A fast-paced environment empowering our people with autonomy to deliver complex projects for some of the world's leading brands. Work with a modern stack every day, across SaaS and custom development projects.

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